What Owners Say

The Situation

The watch had not been serviced in over twenty years. It was running approximately two minutes fast per day and the crown was stiff. The owner — an architect working in Chiang Mai — had worn it daily for fifteen years and wanted to continue doing so.

The Work

Following an inspection and written quote, the movement was disassembled and cleaned. The mainspring and two worn jewel settings were replaced with period-correct components. The balance was regulated and the keyless work freed and lubricated. Water resistance was tested and renewed.

The Outcome

After two weeks, the watch was returned running within +3 seconds per day, passing a water resistance check. The owner has since worn it without incident. "I didn't expect it to feel so different on the wrist. It winds smoothly again."

The Situation

A collector based in Bangkok brought in a Memovox acquired from an estate sale. It had an incorrect crown, a replacement crystal of the wrong type, and some surface polishing done by a previous workshop that had softened the case edges. The alarm function was not working.

The Work

After a full assessment and detailed consultation, a restoration plan was agreed. Original-specification components were sourced over approximately three weeks. The movement was fully overhauled, the alarm mechanism restored to function, and the case returned to correct angles by hand — without further polishing of original surfaces.

The Outcome

Six weeks total. The watch left with a full written restoration record and photographic documentation of each stage. "I've had it appraised since and the documentation they provided made a meaningful difference to how it was assessed."

The Situation

A long-term resident brought a Datejust that had been recently serviced by a dealer in Europe. She wanted a second opinion on its condition before deciding whether to have further work done. She was concerned she might be being sold an unnecessary service.

The Work

An Inspection & Care assessment was carried out. The movement was examined and rate-tested across three positions. Water resistance was verified. All seals and the crown were checked. The lubrication appeared fresh and the timing results were within manufacturer tolerance.

The Outcome

The written report recommended no further service at this time, with a suggested review in three to four years. No additional work was performed. "I came in expecting to be upsold. Instead they told me my watch was fine. That's the kind of shop I trust."