Privacy Policy

1. Introduction

Bezel Workshop ("we", "us", "our") is a specialist watch repair and restoration atelier based at 60 Thanon Tha Phae, Chang Khlan, Muang, Chiang Mai 50100, Thailand. We take the privacy of those who contact us or use our website seriously. This policy explains what personal information we collect, how we use it, and what rights you have in relation to it.

This policy applies to personal data collected through our website at bezelwork.blog and through any direct communications you have with us. If you have questions, please contact us at [email protected].

2. What Data We Collect

We may collect the following categories of personal data:

• Contact information: your name, email address, and telephone number, provided when you complete our contact form or communicate with us by email or phone.
• Watch and service details: descriptions of your watch, its condition, and service history that you share with us during the assessment and service process.
• Usage data: information about how you use our website, collected via cookies and analytics tools. This may include your IP address, browser type, pages visited, and visit duration.

We collect this data when you submit a contact form, send us an email, call us, or visit our website. The legal bases for processing are: your consent (for optional cookies and marketing), performance of a contract (to carry out the service you have requested), and our legitimate interests (to communicate about your enquiry and improve our website).

We retain contact and service records for up to 5 years from the date of last interaction, after which they are securely deleted. Analytics data is retained for up to 26 months.

3. How We Use Your Data

• To respond to your enquiry and arrange a consultation or service
• To carry out the watch assessment, repair, or restoration you have requested
• To communicate with you throughout the service process
• To send follow-up service reminders, where you have opted in
• To analyse and improve our website's performance
• To comply with applicable legal obligations

We do not sell your personal data. We do not share it with third parties except where necessary to carry out a service (for example, couriers for watch collection or return) or where required by law. Analytics data may be processed by Google Analytics under their standard terms.

4. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

• Encrypted website connections (HTTPS)
• Access to client records limited to workshop staff directly involved in your service
• Secure storage of paper records within the workshop premises
• Periodic review of data handling practices

In the event of a personal data breach that is likely to result in risk to your rights or freedoms, we will notify you and the relevant authority within the timeframes required by applicable law.

5. Cookies

Our website uses cookies to support essential functionality and, where consent is given, to analyse site usage. A brief explanation of the cookie types we use is available in our Cookie Policy. You can manage your cookie preferences at any time using the controls on that page.

6. Your Rights

Under applicable data protection law in Thailand (Personal Data Protection Act B.E. 2562) and, where relevant, international frameworks, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct inaccurate data
• Erasure: request deletion of your data, subject to our legitimate record-keeping obligations
• Portability: receive your data in a structured, commonly used format
• Objection: object to processing based on legitimate interests
• Withdrawal of consent: withdraw consent for optional processing at any time

To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you may raise a complaint with the Personal Data Protection Committee of Thailand or the relevant supervisory authority in your country of residence.

7. Third-Party Links

Our website may contain links to external websites, including courier services or other relevant resources. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies independently.

8. Children's Privacy

Our services are intended for persons aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when the current version was published. Continued use of our website or services after any update constitutes acceptance of the revised policy.

10. Contact — Data Enquiries

For any questions about this policy or your personal data: